FAQ

Frequently Asked Questions

1. What materials are used in your apparel?

Every piece is crafted from 100% pure Mongolian cashmere, sourced directly from the highlands. We never blend with other fibers — only the finest natural cashmere for unmatched softness, warmth, and longevity.

2. Why choose Gerdene?

Each Gerdene piece embodies the heritage of Mongolian craftsmanship and the purity of ethically sourced cashmere. Our designs unite timeless elegance, sustainable practices, and the soulful beauty of nature.

3. Do you have a physical store?

Yes. We welcome you to visit our boutique at 2003 W 4th Avenue,  Vancouver, where you can experience the full collection and the touch of true Mongolian cashmere.

4. How can I contact customer support?

Our team is delighted to assist you. Please email us at info@gerdene.ca, call us at +1 672 999 9541, or visit our store for personalized service.

5. How should I care for my cashmere?

For lasting beauty, gently hand-wash in cold water with a mild detergent. More detailed instructions can be found here. Lay flat to dry and store folded. With care, your Gerdene cashmere will accompany you for years to come.

6. Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times and rates depend on your destination and are calculated at checkout.

7. What is your return or exchange policy?

We gladly accept returns or exchanges within 14 days of purchase, provided items are unworn and in their original condition. Please get in touch with us at info@gerdene.ca to initiate your return.